Enrollment FAQs

What is the Camp/Class Enrollment Process?

1) Review Available Camps/Classes

Go to "Education' in the main menu and select the desired camp/class  for more information. 

2) Select Camp/Class

Select "Enroll Now" for the camp/class you wish to enroll in.

3) Enter Required Fields

The enrollment form is in three sections, Child's Information, Parent Information, and Additional Contact Information.  Please complete entire form and hit "Next" button.

4) Validate Information

You will be presented with a validation screen, please confirm all information.  If you need to update any information, use the "Back" icon on the page, DO NOT USE THE BROWSER BACK BUTTON, this may cause your credit card to get double billed.

5) View Cart

The next screen will show you the camps/classes you are enrolled for, but have not yet paid.  If you would like to enroll for additional camps/classes, go back to "Education" menu and select additional camps/classes.  This can be repeated as many times as you like.

6) Check Out

When you are finished enrolling for all the camps/classes, you can proceed to "Check Out".  Once this process starts, DO NOT USE THE BROWSER BACK BUTTON OR HIT SUBMIT MORE THAN ONCE as this may cause your credit card to get double billed.

7) E-mail Confirmation

When you are completed you will receive two e-mails, 1) confirmation of camp/class enrollment, 2) confirmation of payment.  Follow the instructions on the camp/class confirmation page and you are done.

8) Complete Required Forms

You will need to complete the Photo Release and Emergency Contact Form and it MUST be provided on the first day of camp.

Click Here for Form


What if I have Enrollment Issues?

If you have trouble enrolling for a camp, please send an e-mail to Matthews Playhouse. Please give a detailed description of the problem you are having and when you tried to enroll, we will promptly respond.

What if I have Billing Issues?

If you have any billing issues or concerns please send an e-mail with details of your issues or concerns to Matthews Playhouse and we will promptly respond. 

What is the Waiting List?

Full Camps/Classes will allow for "Waiting List" enrollment.  The waiting list requires all the same steps as above with the exception of payment.  You will be notified via e-mail and phone call if a position becomes available.

What is the Refund Policy?

Cancellations are accepted until 3 weeks (21 days) prior to start of camp/class. If you are unable to cancel at least 3 weeks before the camp/class first day, no refunds will be given. Prior to that time you may receive a refund minus a $25.00 administrative fee.  This $25.00 fee also applies to any changes in camp/class registration not initiated by Matthews Playhouse.